PRIVACY POLICY

Effective: 12/13/2022

This privacy policy sets out how the information you provide is used when you submit your information through the use of this web site (www.roadmaster.com, “the Website”) or offline. Career Path Training Corp., d/b/a Roadmaster Drivers School and its affiliates, such as Roadmaster Drivers School of Fontana, Inc. (collectively “Company” or “Roadmaster”) are committed to ensuring that your privacy is protected.

Except as mentioned in this Privacy Policy, we will not use, sell, or share your information with anyone else. Your Personal Information is used to provide and improve the Service. You agree to the collection and use of information in accordance with this policy by using the Service. Please do not use our services if you do not agree to the terms of this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. This policy applies to information we collect in any matter, including but not limited to:

  • On this Website
  • In email, text, and other electronic messages between you and Roadmaster.
  • In phone calls between you and Roadmaster.

INFORMATION COLLECTION, USE, AND DISCLOSURE

We may ask you to provide us with personally identifiable information that can be used to contact or identify you while using or considering our commercial driving training, commercial driver training testing services, and associated financial support (the “Services”). Your email address, name, phone number, home address, background check, credit history, and social security number, are examples of personally identifiable information (or “Personal Information”) that we collect to provide the Services and ensure that you can receive the full benefit of the Service. We take this information to provide the Service, identify and communicate with you, respond to your requests/inquiries, complete your requests, and enhance our Services.

Collection & Use of Information. Roadmaster and its affiliates collect and store the information you enter in the application or lead form submitted (or that you provide verbally or otherwise provide to the Roadmaster) for purposes of providing you with information concerning products and Services offered by Roadmaster, its affiliated companies, or other third party service providers, as well as to provide the Service. Roadmaster and its affiliates may also use the information provided by you for internal review and strategy development. You may be contacted by a representative of Roadmaster, an affiliated company, or a third party service provider concerning products or the Services, using the information you have provided through use of this Website.

We use information that we collect about you or that you provide to us, including any Personal Information:

  • To present our Website and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it and/or with your consent.
  • To provide you with notices about your account including expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or any products or services we offer or provide though it.
  • To allow you to participate in interactive features on our Website.
  • In any other way we may describe when you provide the information.

We may disclose Personal Information that we collect, or you provide as described in this privacy policy:

  • To our parent companies, subsidiaries, and affiliates.
  • To contractors, service providers, and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Roadmaster’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Roadmaster about our Website users is among the assets transferred.
  • To third parties to market their employment opportunities to you if you have not declined placement services.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your Personal Information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use ( https://www.roadmaster.com/terms-of-use/) and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Roadmaster, our customers, or others.

LOG DATA AND COOKIES

We may also collect information sent out by your browser each time you access our Service (referred to as “Log Data”). This Log Data may include your computer’s IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other data.

Furthermore, we may utilize third-party services like Google Analytics to collect, monitor, and analyze this type of information in order to improve the performance of our Service. These third-party service providers have their own privacy policies in place that govern how they utilize this data.

COOKIES

Cookies are small data files that may or may not contain an anonymous unique identification. A website sends cookies to your browser, which are then transferred to your device. Cookies are used to collect data so that we can enhance our Services for you.

You may set your browser to reject all cookies or to notify you when one is received. Most browsers have a Help feature that will tell you how to accept cookies, disable cookies, or be notified when you receive a new cookie. You may not be able to access some features of our Service if you do not allow cookies, therefore we recommend that you leave them set on.

The information we collect automatically may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. We may use it to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

SERVICE PROVIDERS

We may hire third-party companies and individuals to help us with our Service, such as to administer background checks, employment history checks, credit checks, physicals, drug screens as needed to provide the Service, and/or assist us in analyzing how it is utilized. These third parties have access to your Personal Information solely to carry out certain duties on our behalf and are bound by confidentiality agreements not to disclose or use it for any other reason.

COMMUNICATIONS

We may contact you with text messages (if you have opted in to receive text messages), newsletters, marketing or promotional materials, and other information that may be of interest to you based on your Personal Information. By following the unsubscribe link or instructions included in any email we send, you can opt out of receiving any, or all, of these communications from us.

SECURITY

Roadmaster leverages an industry leading cybersecurity team to ensure all data is cataloged, monitored, and protected in accordance with local, state and federal regulations to ensure compliance across all types of data.

Roadmaster and its affiliates maintain industry standard security measures to protect against unauthorized dissemination of information collected from your application or lead form.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

LINKS TO OTHER SITES

Our Service may contain links to third-party websites that are not under our control. If you click on a link from a third party, you will be sent to that third party’s website. Every site you visit should have a Privacy Policy that you should check. We have no control over, and take no responsibility for, any third-party sites or Services’ content, privacy policies, or policies.

ACCESSING AND CORRECTING YOUR INFORMATION

You may send us an email at privacy@werner.com to request access to, correct or delete any Personal Information that you have provided to us. We cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

CHILDREN’S PRIVACY

We place an emphasis on children’s safety. We are committed to protecting children’s online privacy and follow the Children’s Online Privacy Protection Act. Personal information from children under the age of 16 is not knowingly collected by us. We ask that a parent or guardian send us an email at privacy@werner.com if a child has provided us with Personal Information through the Service or otherwise.

STATE SPECIFIC PRIVACY RIGHTS

We make these disclosures to residents of California, Virginia, Colorado, Connecticut, and Utah who visit our website, and they supersede and replace any other conflicting disclosures on our website.

INFORMATION WE COLLECT

We collect Personal Information, which is information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device. Personal Information does not include:

  • Publicly available information from government records.
  • Deidentified or aggregated consumer information.
  • Information excluded from the CCPA’s scope of the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), like:
    • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA), clinical trial data, or other qualifying research data;
    • Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

We have collected the following categories of Personal Information from consumers within the last twelve (12) months:

Category Examples Collected
A. Identifiers. A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers. YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Some personal information included in this category may overlap with other categories.

YES
C. Protected classification characteristics under California or federal law.

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

 

YES
D. Commercial information. Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies on credit checks. YES
E. Biometric information. Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data (i.e. a third party assists with the Department of Transportation physical). YES
F. Internet or other similar network activity. Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. YES
G. Geolocation data. Physical location or movements (i.e. related to log systems in trucks). YES
H. Sensory data. Audio (ie. Call recordings), electronic, visual, thermal, olfactory, or similar information. YES
I. Professional or employment-related information. Current or past job history or performance evaluations. YES
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. YES
K. Inferences drawn from other personal information. Profile reflecting a person’s preferences (i.e. as to carrier of choice) YES

We obtain the categories of Personal Information listed above from the following categories of sources:

  • Directly from you. For example, from forms you complete or products and services you purchase.
  • Indirectly from you. For example, from observing your actions on our Website.

Use of Personal Information

We may use, or disclose the Personal Information we collect for one or more of the following purposes:

  • To fulfill or meet the reason you provided the information. For example, if you sign up for the Services, we will use your Personal Information to facilitate your use of the Services.
  • To provide, support, personalize, and develop our Website, products, and services.
  • To create, maintain, customize, and secure your account with us.
  • To process your requests, purchases, transactions, and payments and prevent transactional fraud.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
  • To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
  • For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your Personal Information or as otherwise set forth in the CCPA.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our consumers is among the assets transferred.

We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

SHARING PERSONAL INFORMATION

We may share your Personal Information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the Personal Information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, Roadmaster has disclosed Personal Information for a business purpose to the categories of third parties indicated in the chart below.

We do not sell Personal Information. In the preceding twelve (12) months, Roadmaster has not sold the following categories of Personal Information to the categories of third parties indicated in the chart below.

Personal Information Category Category of Third-Party Recipients
Business Purpose Disclosures Sales
A: Identifiers. To procure background checks, credit checks and other services to enable the Roadmaster to evaluate student financing and ability to benefit from the Services after graduation None
B: California Customer Records personal information categories. To procure background checks, credit checks and other services to enable the Roadmaster to evaluate student financing and ability to benefit from the Services after graduation None
C: Protected classification characteristics under California or federal law. To procure background checks, credit checks and other services to enable the Roadmaster to evaluate student financing and ability to benefit from the Services after graduation None
D: Commercial information. None None
E: Biometric information. None None
F: Internet or other similar network activity. Service providers like Google None
G: Geolocation data. As necessary for Service Providers to assist with log auditing None
H: Sensory data. None None
I: Professional or employment-related information. To procure background checks, credit checks and other services to enable Roadmaster to evaluate student financing and ability to benefit from the Services after graduation None
J: Non-public education information. To assist with post-graduation employment opportunities None

Do-Not-Track Requests. Residents of California who visit our Website may request that we do not automatically collect and track information about their online browsing activities. Such requests are often made via Web browser settings that control signals or other methods that provide consumers control over the gathering of personally identifiable information about their online activities over time and across third-party websites or online services. We currently do not have the ability to honor these requests. We may modify this policy as our abilities change.

YOUR RIGHTS AND CHOICES

The CCPA provides California residents with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights.

If you are a California resident, you may have the following rights, where applicable and subject to any applicable exceptions:

  • You have the right to request that we disclose information about the Personal Information we collect, use, disclose and/or sell concerning you, including
    • The categories of Personal Information we collected about you.
    • The categories of sources for the Personal Information we collected about you.
    • Our business or commercial purpose for collecting or selling that Personal Information.
    • The categories of third parties with whom we share that Personal Information.
    • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
      • sales, identifying the Personal Information categories that each category of recipient purchased; and
      • disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.
    • The specific pieces of Personal Information we collected about you (also called a data portability request).
  • You have the right to request the deletion of Personal Information we have collected or maintain about you, subject to any exceptions set forth in California Law or related regulations.
  • You have the right to direct any business that sells your Personal Information not to sell your Personal Information.
  • You have the right to not receive discriminatory treatment for exercising your rights.
  • You have the right to request that we limit the use and disclosure of your sensitive Personal Information.
  • You have the right to correct your Personal Information.
  • You have the right to opt-out from any business sharing your Personal Information.

OTHER PRIVACY RIGHTS

If you are located outside of California, you may have privacy rights under your local laws.

Colorado, Connecticut, Utah, and Virginia residents may have certain rights under their respective state laws.  First, you have the right to request that we disclose information about the Personal Information we collect, use, disclose and/or sell concerning you. Second, you have the right to correct your Personal Information.

We do not sell your Personal Information.

EXERCISING YOUR RIGHTS

1. SUBMITTING REQUESTS TO EXERCISE PRIVACY RIGHTS

To exercise your rights described in this Privacy Policy, please submit a verifiable consumer request to us through one of the following methods:

  • SUBMISSION METHODS:
    • Calling us at 1-800-228-2240 (press 0 for the operator, and ask for the EVP and Chief Legal Officer)
    • Write us at the following address: Roadmaster c/o Werner Enterprises, Inc., Attention: Associate Corporate Counsel, 14507 Frontier Road, Omaha, NE 68138
    • or submit the web form linked here (https://www.werner.com/privacy-policy-request/).
  • SPECIAL PROCESS FOR DELETION REQUESTS: To help ensure that none of your information is inappropriately deleted, we utilize a two-step process for requests to delete Personal Information. First, you must submit a clear request to delete. Second, we contact you separately, and you must confirm to us that you do, in fact, want your Personal Information deleted.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
  • We will delete or deidentify Personal Information not subject to one of these exceptions from our records and will direct our service providers to take similar action.
  • SUBMISSION CONTENTS: Requests to exercise your privacy right(s) should include the following information:
    • Your name;
    • The country in which you currently reside, and if in the United States, the state in which you currently reside;
    • What is your relationship with Roadmaster (i.e. employee, customer, contractor driver).
    • Details that will assist us in responding to your request, including:
      • If you are exercising access rights, the information to which you are requesting access;
      • If you are exercising deletion rights, the information for which you are requesting deletion;
      • Any other relevant information about your Personal Information and/or the right you are exercising; and
      • A phone number and/or email address at which we can reach you.

2. DESIGNATING AN AUTHORIZED AGENT TO MAKE A REQUEST

Only you or a person that you authorize to act on your behalf may make a verifiable consumer request related to your Personal Information. If desired, you may designate an authorized agent to make a verifiable consumer request on your behalf by submitting such request to us via email at privacy@werner.com with “Request for Authorized Agent” in the subject line. Before taking action in response to such a request, we will require your authorized agent to verify his/her authority and identity.

3. VERIFICATION OF REQUESTS

Before responding to your request to exercise your rights, we will verify your identity through reasonable verification measures. If we have a password-protected account with you, we may verify your identity through our existing authentication practices for your account. If you are requesting the disclosure or deletion of Personal Information, we will require you to re-authenticate yourself before disclosing or deleting your Personal Information.

Our verification processes also may include requiring you to provide answers to questions pertaining to the information we have on file for you (e.g., your account number); requesting confirmation of the request using your email address on file; or calling the phone number we have on file for you to confirm the request.

If we cannot verify your identity based on information we already have, we may request additional information from you. If this is necessary, we will only use the additional information for purposes of verifying your identity and for and fraud-prevention. And if we are unable to reasonably verify your identity (and thus unable to comply with your request), we will advise you why that is the case.

4. DISABILITY ASSISTANCE

We are committed to ensuring that this Privacy Policy is accessible to everyone.  Individuals with difficulty accessing information in this Privacy Policy are encouraged to contact us via one of the submission methods noted in Section 1.

RESPONSE TIMING AND FORMAT

We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact privacy@werner.com.

We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

NON-DISCRIMINATION

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

CHANGES TO POLICY

By using the Service, you agree that the Personal Information you provide will be collected, used, and disclosed in accordance with this privacy policy. We will publish any changes to our privacy policy on this page so that you are always informed of what information we collect, how we use it, and under what circumstances we share it. Privacy policy changes will apply to the information collected from the date we post our revised privacy policy, as well as to existing information we hold.

We will update this Privacy Policy at least once every twelve (12) months. We also may update this Privacy Policy from time to time as we add new services or offerings; as we improve our current Services and offerings; and as technologies and laws change. It is our policy to post any changes we make to our Privacy Policy on our Websites. Any changes will become effective upon our posting of the revised Privacy Policy on the Websites. The date this Privacy Policy became effective is identified at the top of the first page. If we make material changes to how we treat the Personal Information that falls within the scope of this Privacy Policy, we will notify you by email or through a prominent notice on the homepage of our Website.

CONTACT US AND UPDATES

If you have any questions about this Privacy Policy or need to access this Privacy Policy in a different format, please contact us at 1-800-831-1300. You can also email us at privacy@werner.com.